Running a power tools repair shop? Then you would know how challenging it is to manage and organize every process. From inventory to repairs, you have a lot to keep an eye on. And if you rely on manual methods only, you will continue facing issues, missed entries, and errors.
This is where power tools shop software comes in. It helps you streamline all the major processes at your store. Stay with us while we discuss how it works and simplify daily operations.
Repair Job Management and Customer Communication
At your repair store, one of the challenges that you come across is managing all the repair jobs. Along with that, handling queries and concerns from customers and getting back to them right on time is also tough. When you fail at either of these, you lose trust from your customers, resulting in loss of sales, and revenue. So, how, and why does this happen all the time? Let us understand this with a real life example here.
A customer comes in and wants you to fix their drill machine, angle grinder, jigsaw, or a sander. You look at it, give them an estimate and they agree. After this, you ask them to revisit the shop after 5 hours, and they happily leave your store. However, as the time passes, you start getting calls and messages from them asking “Is it fixed?” or “have you done it.” But, as you are busy dealing with other customers, and doing repairs, you are unable to get back to them.
Therefore, you need to use software for power tools repair shop. If you use it, you can easily create repair tickets for all the jobs. In the ticket, you can include basic contact details of the customers, and instructions from them. Then, you can assign it to your technician.
When the repair is done, the software will automatically notify the customer through email and SMS. This is why repair job tracking, and customer communication are a must have features you should look for in power tools repair shop software.
So that they would know their power tool has been fixed and they can revisit your for pickup. Moreover, the system sends a notification whenever there is a change in the repair status. Thus, the customer doesn’t have to ask you every time and there will be no communication barrier.
Inventory Management
Inventory management? Ahh.. that’s one of the most difficult parts of running a repair business. When it comes to power tools repairs, it can get a bit more frustrating. The reason? Power tools consist of small parts and you also have several accessories too. For instance, you have to keep an eye on end mills, reamers, blades, drill bits, etc. If you still use paper work like registers to do it all, you will not be able to know exactly what you have in stock.
Then, this may also happen that the customers don’t get what they look for. As a result, you may see a decline in the visitors, and it will affect your sales as well. Therefore, you need to use power tools shop software. Using this, you can always track the repair parts and accessories you have in stock.
For instance, the software will always notify you whenever a part or accessory is getting low in the inventory. In addition, you can reorder parts from your desired suppliers, and vendors. Thus, you don’t have to look for the contact details of suppliers every time you need to order something. For even better efficiency, follow the essential inventory management tips. So that you never miss another sales opportunity due to low stock.
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Reporting and Employee Performance Tracking
Your employees are the core part of your business. Until or unless you don’t make them happy, you will be unable to get the maximum out of them. This includes everything from paying their salaries on time, to listening to their issues.
However, as not all the fingers are the same, not all of your employees are the same. Some are very smart, do their work on time, and don’t want to get involved in any issues. On the other hand, there are some who try to dodge you (from time to time) and steal your cash (whenever they get a chance).
That’s why managing employees at your power tools repair shop is a must. And that’s one of the reasons why you need to use a POS software. It helps you view attendance of your employees, and repairs they complete. Along with that, you can aslo keep a close eye on your cash flow too. Thus, none of your technicians will try to doge you or steal from your store.
Final Words
Leveraging automation at your power tools repair shop has become a necessity. If you want to streamline operations, look for reliable software. Only then can you eliminate missed entries and enhance efficiency, helping you scale your business.
